Coaching Archives:

Raising the Bar on Technical Service Delivery

Case Study Categories: Coaching.

Phase I: Shifting from averages to individuals Synopsis How can a technical service delivery organization at a major national telecommunication company get better, when they’re already a top-of-class contact centre that values coaching and continual improvement? They engaged Orbit and Read on! →

MCAP: A Case Study on the Benefits of Coaching

Case Study Categories: Coaching.

Coaching is the single-most powerful tool any organization can use to leverage its most expensive asset – its people. Implementing a comprehensive coaching system will ensure your organization can inspect, direct and elevate performance outcomes, including greater productivity, increased sales, Read on! →