The Orbit Advantage
Orbit is designed for companies that recognize, no matter how good they are, there is always room for improvement. We work with clients who are seriously committed to making that improvement.
Think of us as boot camp for your organization’s fitness. You’ll get fast, measurable and sustainable results.
We give you better results than typical contact centre systems through a total work out that strengthens every part of your organization. And we help you with the follow through that will sustain your newfound vigour.
At the heart of our method are proprietary products and systems that have been consistently effective in reducing costs and increasing revenue for our clients throughout North America.
Our methodology and products are the result of more than a decade of application and refinement through constant in-field testing. Our system has proven consistently effective for our clients, whatever their situation.
Better Individual Performance
Orbit Group’s proprietary system doesn’t just track averages. It reveals individual performance. It is the only system that improves the skills of everyone in your organization.
Better Customer Experience
By improving your employees’ skills, your customers will have a better experience. And you will consistently hit your goals.
It all adds up to a better return on your investment. And to further that return, we’ve introduced Gainshare™. Our performance-based remuneration approach means we don’t make money until you do.