Client Support Analyst

Job Status: Fulltime

Location: Markham, ON

Level: I

A Canadian success story! Orbit Group Partners is a leading contact centre consulting firm who is quickly emerging as a formidable enterprise software solutions provider to the Global contact centre industry. We give our clients better results than typical contact centre systems through a total work out that strengthens every part of their organization. Providing our clients a superior product which includes follow through that will sustain their newfound vigour. At the heart of our method are proprietary products and systems that have been consistently effective in reducing costs and increasing revenue for our clients.

Job Description: 

As a Client Support Analyst you will be responsible for providing effective client resolution leadership and coaching while maintaining hands on efficient product support for Orbit’s enterprise software products. This role requires an individual who can lead an investigative and comprehensive approach to finding and driving creative solutions to unique problems, and who will thrive in challenging situations. Using ITIL practices you will identify and implement improvements to the Command Centre incident logging system in order to provide a more effective and efficient service to clients. With our rapidly growing client base, we require a highly motivated stakeholder who has proven experience in providing technical application support with a high degree of client centric focus, technical investigation and the ability to articulate solutions to a variety of audiences at a senior level.

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Additional Info: Education:

Assets: NOTE: This is not a tech support role

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