Warning: Invalid argument supplied for foreach() in /home3/ogp/public_html/wp-content/themes/child/archive.php on line 24
 Archives:

Blinded by Averages – Why Hitting Your Targets Isn’t Good Enough

Categories: Recent News.

Most organizations measure their performance using averages against standard KPIs. The result? Typically, targets are met through the superior efforts of approximately one third of a call centre‚Äôs agents. An equal number miss the mark within an acceptable range. Most Read on! →