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Gainshare™: Return Without Investment
Most consulting and technology providers ask you to pay them before you realize any tangible operational savings or increased revenue. All the risk is on you. At Orbit, we’re so sure of our ability to improve your results, we’ve created a unique offer that places the responsibility on us instead of you. We only get [...]
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Coaching and Productivity
According to the Public Personnel Management Journal, “when training is combined with coaching, individuals increase productivity by an average of 88 percent, compared to 22 percent with training alone.” The Training and Development Journal agrees, “However excellent your classroom training, without good coaching you are probably wasting 87 cents out of every dollar you spend.” [...]
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Who’s Josh?
Orbit developed the Josh character to personify the dream contact centre agent. As in many industries, but particularly acute in contact centre environments, there tend to be few star performers and many more average ones. Our premise is simple in concept but huge in its implications: if you can determine what characteristics and behaviours make [...]