Orbit developed the Josh character to personify the dream contact centre agent. As in many industries, but particularly acute in contact centre environments, there tend to be few star performers and many more average ones. Our premise is simple in concept but huge in its implications: if you can determine what characteristics and behaviours make Josh a star, you can hire more people with the right qualities, and train them to replicate his winning ways.
Orbit’s performance improvement system does exactly that. It identifies your ‘Joshes’, determines what is making them successful, and develops programs and feedback loops to make everyone else perform more like them.
Everybody wants to be a Josh, recognized and rewarded for their superior contribution – and every company wants more Joshes on their team. Call us today to find out how to ‘Joshify’ your organization.